Clear answers before you buy.
Essential information for individual shoppers, pickup customers, resellers and freight buyers.
How do I buy online?
Choose an in-stock product from Online Deals, add it to your order, select pickup or shipping, and review the total before paying through Square. If the catalog is empty, contact Deluxe to check available inventory.
How much is shipping?
Sunrise pickup is free. Delivery to Miami-Dade, Broward and Palm Beach counties is $25 per eligible order. Small-parcel ground shipping elsewhere in the contiguous U.S. is $24.99. The standard parcel limit is 5 lb packed and up to four fragrance bottles. Large orders, freight, Alaska, Hawaii, territories and international destinations require a quote before payment. Perfume ships by ground.
How does fragrance pickup and shipping work?
Store pickup in Sunrise is free. Eligible shipped orders show the delivery charge before payment based on the destination and packed order. Because shipping one $9.99 bottle may cost nearly as much as the fragrance, customers can mix any three eligible fragrances for $27.99. Single bottles remain available when the customer accepts the displayed shipping charge.
Are returned products tested?
Unless a listing expressly says Tested or Inspected and Guaranteed by Deluxe, returned merchandise must be considered untested. It may be defective, incomplete, cosmetically worn or require repair.
What do Sealed, Open Box and Repackaged mean?
These describe packaging only. Sealed appears unopened, Open Box has been opened or has a broken seal, and Repackaged uses replacement, incomplete, damaged or non-original packaging. Packaging does not guarantee function or completeness.
How does Make an Offer work?
Eligible products display an offer option. Offers expire after 24 hours. If Deluxe accepts, the item is held without payment for 15 minutes. Payment through secure checkout completes the sale. After 15 minutes, the accepted price remains available for the rest of the 24-hour period only if the item is still available.
Are sales final?
Unless applicable law requires otherwise, sales are final. Deluxe reviews claims involving the wrong product or a material difference from the listing. Defects, missing parts, cosmetic wear or failure to operate are not by themselves mismatches when merchandise was disclosed as untested, as-is, incomplete or not guaranteed.
How long is a paid pickup order held?
Seven calendar days after the ready-for-pickup notice. Review the Terms of Sale for the abandonment procedure.
Can products be shipped?
Eligible listings show parcel shipping, local delivery or pickup before payment. Shipping damage is reviewed case by case under the order terms and applicable law.
Can I buy pallets without being a large company?
Yes. Deluxe plans to serve independent resellers, online sellers, small retailers, exporters and larger buyers. Availability and order requirements vary by opportunity.
Is every pallet manifested?
No. A manifest is attached when available. If unavailable, Deluxe may provide a clearly labeled good-faith estimate. Neither manifests nor estimates guarantee resale value or profit.
Where are bulk orders collected?
Eligible pallets and bulk orders may be available for pickup by appointment in Miami ZIP code 33142. The exact address is released after payment and confirmation.
When will rewards become available?
Rewards will be activated after the selected Square loyalty connection is complete. No active enrollment is represented before then.