1. Product sources and descriptions
Many products are liquidation, overstock, shelf-pull or customer-return merchandise. Returned merchandise is generally sold as Deluxe receives it. Listings use information reasonably available to Deluxe, including visible condition, manufacturer or retailer markings, and any inspection or testing expressly performed by Deluxe.
Known defects noticed during listing preparation will be disclosed when reasonably practicable. A hidden defect, missing part or cosmetic issue not listed does not mean the product was tested or inspected.
2. Packaging
- Sealed: packaging appears unopened. This describes packaging only and does not guarantee function, completeness or manufacturer condition.
- Open Box: original packaging was opened or its seal is broken.
- Repackaged: the product is in replacement, damaged, incomplete or non-original packaging.
3. Product condition
- New: unused to the best of Deluxe’s reasonable observation; packaging and completeness are separately disclosed when known.
- Like New: minimal visible signs of handling or use.
- Used in Good Condition: previously used with ordinary visible wear; known defects noticed by Deluxe will be stated.
- Not Tested: functionality is unknown and the item may be defective, incomplete, damaged or require repair.
Default for returned merchandise: unless the listing expressly says “Tested” or “Inspected and Guaranteed by Deluxe,” treat the product as Not Tested regardless of appearance, condition category or packaging. Do not assume accessories, hardware, manuals or parts are included unless shown or stated.
4. Testing, warranties and as-is sales
Except for a product expressly labeled “Inspected and Guaranteed by Deluxe,” products are sold AS IS, WHERE IS, WITH ALL FAULTS, to the fullest extent permitted by law. Deluxe does not guarantee operation, useful life, compatibility, completeness, cosmetic condition or the absence of hidden defects. Cosmetic wear is not a return reason when an item was sold untested or as-is.
A Deluxe written guarantee on a listing will state its scope and duration. Nothing here excludes rights or liabilities that cannot legally be waived, including applicable rights concerning unsafe products, personal injury, fraud or a written warranty.
5. Final sales and material mismatches
Unless required otherwise by law, all sales are final. Deluxe will review a claim when the buyer receives the wrong product or the delivered product is materially different from the listing. A defect, missing part, cosmetic wear or failure to operate is not by itself a material mismatch when the product was listed as Not Tested, as-is, incomplete, damaged or not expressly guaranteed.
Submit claims promptly with the order number, photos, packaging and description. Deluxe may request a return before an approved remedy. Remedies are determined under the listing, these terms and applicable law.
6. Prices, offers and reservations
Prices, inventory and offer eligibility may change until payment. A submitted offer expires after 24 hours unless accepted sooner. Deluxe may accept, reject or counter. An accepted offer and its payment opportunity expire 24 hours after acceptance; acceptance does not silently charge the buyer. Inventory is held without payment for only 15 minutes. After 15 minutes the buyer may still pay during the remaining 24-hour acceptance period only if the item remains available, and Deluxe may sell it to another customer.
7. Pickup and abandoned orders
A paid pickup order is held for seven calendar days after ready-for-pickup notice. To the extent permitted by law, an uncollected order is abandoned and may be restocked, liquidated, donated, recycled or disposed of through Deluxe’s internal channels without refund. Deluxe may agree in writing to other storage terms before the deadline.
8. Parcel shipping
Free store pickup is available for eligible listings. Delivery to Miami-Dade, Broward and Palm Beach counties is $25 per eligible order. Eligible small parcels elsewhere in the contiguous U.S. ship by ground for $24.99 per order. The standard parcel limit is 5 lb packed, with up to four fragrance bottles per parcel. Oversized or heavy orders, pallets, truckloads, Alaska, Hawaii, territories and international orders require a separate quote before payment. The address entered and reviewed on the Deluxe website is the delivery address. Contact Deluxe before requesting any destination change. Dispatch timing is confirmed with the order; same-day delivery is not promised.
Shipping availability, price and estimated timing appear at checkout or in the order agreement. Deluxe will follow applicable delivery and refund requirements. If an unexpected delay prevents timely shipment, Deluxe may request consent to delay or provide cancellation and refund rights required by law.
Shipping-damage claims are reviewed case by case. Unless insurance, replacement or a specific remedy was agreed in writing before shipping, no voluntary refund or replacement is guaranteed; non-waivable legal rights remain. Preserve packaging, photograph damage and notify Deluxe promptly so a carrier claim can be evaluated.
9. Pallets, truckloads and freight
Freight may be documented by video, photographs and records describing pallet count. These show condition and count at dispatch but do not override law or a written agreement. A manifest or quantity report is attached when available; otherwise Deluxe may provide a good-faith estimate. Estimates do not guarantee counts, inventory, retail value, recovery rates or resale profit.
Inspect freight at delivery, note visible shortage or damage on the carrier receipt, and retain evidence. Risk of loss, insurance, claims and remedies are controlled by the written order or freight agreement. If none exists, applicable law and carrier terms apply. No guarantee extends beyond that agreement and rights that cannot be waived.
10. Deluxe Rewards
Rewards begin only after activation of the connected loyalty program. Points have no cash value, are nontransferable and apply only to eligible rewards. If no qualifying purchase occurs for 60 consecutive days, 100 points are deducted for each additional week without a qualifying purchase. The balance cannot fall below zero. A new qualifying purchase stops future deductions but does not restore deducted points. Deluxe may correct errors, reverse points tied to voided or fraudulent transactions, and modify or end the program with legally required notice. These rules will be disclosed before enrollment.
11. Payment and fulfillment
A payment provider identified at checkout may process payments and apply its own privacy and security terms. Buyers authorize disclosed item prices, shipping, freight, taxes and charges. Deluxe may hold or cancel orders for suspected fraud, payment failure, listing error, unavailable inventory or compliance concerns. When Deluxe cannot fulfill an order, required refunds will be returned through an appropriate payment method.
12. Resellers and business buyers
Resellers must inspect inventory, determine resale suitability, comply with safety and recall rules, collect applicable taxes, make accurate downstream disclosures and maintain required licenses. Original retail value, discount percentage, demand and possible resale price do not guarantee profit.
13. Website use and liability
Users may not misuse the site, interfere with operation, submit false information or attempt unauthorized access. To the fullest extent permitted by law, Deluxe is not liable for indirect, incidental, special or consequential losses from site use or a resale decision. This limitation does not apply where prohibited.
14. Governing law and changes
Florida law governs without overriding mandatory protections that apply elsewhere. If one provision is unenforceable, the rest remains effective. Updates apply prospectively and show a revised effective date. Terms in effect when an order is placed ordinarily govern that order.
15. Contact
Deluxe Bins Outlet LLC, operating as Deluxe Commerce Group
8457 W Oakland Park Blvd, Sunrise, FL 33351
(754) 350-5365 · the Deluxe Inquiry Center